Jira Service Management

{"xsrfToken":"aff63caf-32b0-47e7-b32c-f4f816c499b3_22199c15d30985b29604f4a7b403917dcfc8e7e7_lout","branding":{"id":"6","key":"ee","name":"ES/4Students Einschreibung","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc6306","headerLinkHoverBGColor":"#cc6306","headerBadgeColor":"#cc6306"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4ab0d1da-70d7-43ab-8fe3-d0e8ef319c06/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNDdlZjA4Ni0xOTQyLTRhNmMtYjA2ZS00NWFlN2E0MGYxZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRhYjBkMWRhLTcwZDctNDNhYi04ZmUzLWQwZThlZjMxOWMwNiI6WyJyZWFkIl19LCJleHAiOjE2MTA4NzcwNzEsIm5iZiI6MTYxMDg3NjQxMX0.G6FQuujMnrYyFkuQ5YucT1x3oAlVaWrpPtQ7RFY-puk&client=347ef086-1942-4a6c-b06e-45ae7a40f1fb&mode=fit","logoId":"4ab0d1da-70d7-43ab-8fe3-d0e8ef319c06","isLogoAvailable":true,"helpCenterTitle":"Willkommen bei der Supportplattform von ES/4students","sharedPortalName":"ES/4students Supportplattform","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen bei der Supportplattform von ES/4students","sharedPortalName":"ES/4students Supportplattform","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e08000","helpCenterTitleColor":"#e08000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2c927fa4-8f37-4352-8e40-9e030213ef0a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNDdlZjA4Ni0xOTQyLTRhNmMtYjA2ZS00NWFlN2E0MGYxZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJjOTI3ZmE0LThmMzctNDM1Mi04ZTQwLTllMDMwMjEzZWYwYSI6WyJyZWFkIl19LCJleHAiOjE2MTA4NzcwNzEsIm5iZiI6MTYxMDg3NjQxMX0.PIIykNUNQveMdco6mJNfJ09BvNWguhur58JD7tFYcps&client=347ef086-1942-4a6c-b06e-45ae7a40f1fb&height=300&mode=fit","bannerMediaApiFileId":"2c927fa4-8f37-4352-8e40-9e030213ef0a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"ee","projectId":10020,"serviceDeskId":6,"name":"ES/4Students Einschreibung","description":"Willkommen in unserem Einschreibungsportal! Hier kannst du dich für unsere Kurse einschreiben, weitere Kurse hinzubuchen oder Fragen zu deinen Buchungen stellen!","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"34","name":"Fragen zum Buchungsvorgang","descriptionHtml":"","callToAction":"Fragen zum Buchungsvorgang","introHtml":"Du hast Fragen zum Buchungsvorgang? Dann wende dich hierüber an uns.","icon":10491,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[6],"key":""},{"id":"37","name":"Enrol to an additional course","descriptionHtml":"","callToAction":"Enrol to an additional course","introHtml":"You are already an ES/4Student? Here you can sign in for further courses","icon":10499,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[8],"key":""},{"id":"31","name":"Einschreibung","descriptionHtml":"","callToAction":"Einschreibung","introHtml":"Du bist neu hier? Schreibe dich hier für einen unserer Kurse ein","icon":10493,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10493","groups":[6],"key":""},{"id":"32","name":"Stornierung","descriptionHtml":"","callToAction":"Stornierung","introHtml":"Du möchtest eine deiner Buchungen stornieren? Schade! Dies kannst du hier machen!","icon":10489,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[6],"key":""},{"id":"45","name":"Bewerbung Pilotprojekt","descriptionHtml":"","callToAction":"Bewerbung Pilotprojekt","introHtml":"","icon":10571,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10571","groups":[6],"key":""},{"id":"39","name":"Questions about your enrolment?","descriptionHtml":"","callToAction":"Questions about your enrolment?","introHtml":"You have questions about the enrolment process? Contact us here!","icon":10458,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[8],"key":""},{"id":"41","name":"Zertifkatsprüfung","descriptionHtml":"","callToAction":"Zertifkatsprüfung","introHtml":"Du hast dich doch entschieden eine Zertifikatsprüfung zu buchen oder hattest einen Fehlversuch? Dann melde dich hier dafür an.","icon":10502,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10502","groups":[6],"key":""},{"id":"42","name":"Certifcation","descriptionHtml":"","callToAction":"Certifcation","introHtml":"Have you decided to do the exam anyway or did you fail on the exam? Then please subscribe here.","icon":10502,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10502","groups":[8],"key":""},{"id":"43","name":"Cancel Certification Exam","descriptionHtml":"Please mind that you only can cancel the certification exam if we have not already registered you at SAP (we only do this, when you finished the course)","callToAction":"Cancel Certification Exam","introHtml":"You have booked the certification but havedecided to not take part? Then cancel it here.","icon":10505,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[8],"key":""},{"id":"36","name":"Enrolment","descriptionHtml":"","callToAction":"Enrolment","introHtml":"Enrol here to one of our courses","icon":10493,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10493","groups":[8],"key":""},{"id":"38","name":"Cancel your enrolment","descriptionHtml":"","callToAction":"Cancel your enrolment","introHtml":"You want to cancel the enrolment for one of the courses? You can do this here.","icon":10489,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[8],"key":""},{"id":"44","name":"Stornierung Zertifkatsprüfung","descriptionHtml":"","callToAction":"Stornierung Zertifkatsprüfung","introHtml":"Du hast dich entschieden doch nicht die Zertifikatsprüfung zu machen? Dann storniere sie hier.","icon":10505,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[6],"key":""},{"id":"33","name":"Für einen weiteren Kurs anmelden","descriptionHtml":"","callToAction":"Für einen weiteren Kurs anmelden","introHtml":"Du bist schon eingeschriebener ES/4Student? Dann melde dich hier für weitere Kurse an","icon":10499,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[6],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Einschreibung"},{"id":8,"name":"Enrolment"}],"orderMapping":{"6":[45,31,33,41,32,44,34],"7":[31,33,32,34],"8":[36,37,42,38,43,39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f56fde8b-827f-35e5-8e7c-70e16739de44","appLinkName":"System Confluence","appLinkUrl":"https://iis-ls.atlassian.net/wiki","spaceKey":"WISD","spaceName":"Wissensdatenbank","spaceUrl":"https://iis-ls.atlassian.net/wiki/spaces/WISD"},"labels":[],"projectKey":"EE","serviceDeskId":6},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":36,"projectId":10020,"form":{"name":"Enrolment","descriptionHtml":"","callToAction":"Enrolment","intro":"Enrol here to one of our courses","instructions":"","icon":10493,"iconUrl":"https://iis-ls.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10493","key":""},"fields":[{"fieldType":"select","fieldId":"customfield_10098","fieldConfigId":"10217","label":"Salutation","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10071","label":"Mrs.","selected":false,"children":[]},{"value":"10072","label":"Mr.","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":false},{"fieldType":"userpicker","fieldId":"customfield_10091","fieldConfigId":"10209","label":"Username","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10070","fieldConfigId":"10188","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10071","fieldConfigId":"10189","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10073","fieldConfigId":"10191","label":"E-Mail ","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10076","fieldConfigId":"10194","label":"Telephone","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10077","fieldConfigId":"10195","label":"Street + Number","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10080","fieldConfigId":"10198","label":"Postalcode","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10088","fieldConfigId":"10206","label":"City","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10081","fieldConfigId":"10199","label":"Country","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10082","fieldConfigId":"10200","label":"At which University are you enroled?","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10083","fieldConfigId":"10201","label":"Your course of study","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10084","fieldConfigId":"10202","label":"Target Degree","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10085","fieldConfigId":"10203","label":"When will you finish your studies?","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Certificate of study","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"checkbox","fieldId":"customfield_10114","fieldConfigId":"10233","label":"Data protection and Terms & conditions","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10086","label":"I accept the data protection rules","selected":false,"children":[]},{"value":"10087","label":"I accept the terms and conditions","selected":false,"children":[]}]},{"fieldType":"multiselect","fieldId":"customfield_10112","fieldConfigId":"10231","label":"Course Selection","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10073","label":"SAP TS410 - Confirmation of University (299€)","selected":false,"children":[]},{"value":"10074","label":"SAP TS410 - Confirmation of University + Certification of SAP (449€)","selected":false,"children":[]},{"value":"10075","label":"SAP BOWI - Confirmation of University (149€)","selected":false,"children":[]},{"value":"10076","label":"SAP BOWI - Confirmation of University + Certificate of SAP (299€)","selected":false,"children":[]},{"value":"10077","label":"Celonis - Foudations in Process Mining (0€)","selected":false,"children":[]}]},{"fieldType":"select","fieldId":"customfield_10113","fieldConfigId":"10232","label":"Where did you find us?","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10078","label":"Studydrive","selected":false,"children":[]},{"value":"10079","label":"Social Media","selected":false,"children":[]},{"value":"10080","label":"E-Mail from University","selected":false,"children":[]},{"value":"10081","label":"Flyer at University","selected":false,"children":[]},{"value":"10082","label":"E-Mail of Study Script","selected":false,"children":[]},{"value":"10083","label":"Announcement in lecturer script","selected":false,"children":[]},{"value":"10084","label":"Fellow Students","selected":false,"children":[]},{"value":"10085","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10087","fieldConfigId":"10205","label":"Discount code","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/36","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/36","calendarParams":{"firstDay":0,"date":"2021-01-17T10:41:11+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f56fde8b-827f-35e5-8e7c-70e16739de44","appLinkName":"System Confluence","appLinkUrl":"https://iis-ls.atlassian.net/wiki","spaceKey":"WISD","spaceName":"Wissensdatenbank","spaceUrl":"https://iis-ls.atlassian.net/wiki/spaces/WISD"},"labels":[],"projectKey":"EE","serviceDeskId":6},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNDdlZjA4Ni0xOTQyLTRhNmMtYjA2ZS00NWFlN2E0MGYxZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTA4Nzc2NzEsIm5iZiI6MTYxMDg3NjQxMX0.9ECrqflhduR-xxXlm7quVko7Z9Bnt--MEsTI4aup7VQ","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"347ef086-1942-4a6c-b06e-45ae7a40f1fb","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}